On-site engineering
On-Site IT Support
Hands-on diagnosis, repairs and equipment replacement for IT infrastructure across your European sites.
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Get equipment back in service
When a device needs hands-on attention, ITGENIX sends a field engineer to the site. The service can cover network equipment, servers, point-of-sale devices, kiosks and digital displays, depending on your support plan. Remote monitoring and management are available from selected locations.
- Diagnose and repair. Troubleshoot hardware and cabling at the site, then carry out agreed break-fix work.
- Swap affected equipment. Replace faulty devices or parts and verify that the replacement works on site.
- Agree response targets. On-site support plans can include service-level agreements with response targets ranging from 4 to 48 hours.
Qualification levels
| Service category | Delivery functions |
|---|---|
| SC 01 – entry level | Support (basic hand) |
| SC 02 – minimum 18 months of experience | Junior product specialist (CompTIA A+ or similar) |
| SC 03 – 2 years of experience | Product specialist (CCNA level), junior project manager |
| SC 04 – 4 years of experience | Senior product specialist (CCNP level), project manager (PRINCE2) |
| SC 05 | Expert consultant, principal service manager |
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Need an engineer on site?
Tell us which sites you need to cover, what equipment is involved and when the work needs to happen.